Pool Update (August 2016)

Summer is almost over and we, the Board, would like to give you an update on the status of the pool.

First, we repaired the broken step in the pool when we drained it in the middle of July. Initially, this would be to repair one step and result in closing the pool for a few days. The vendor noticed that eleven of the other steps were damaged and were at risk of breaking. After discussing the issue, the Board decided to fix the other steps and prolong the closure of the pool for another week. We understand that this was not ideal during some of the hottest days of the summer, but this decision saved us some money and headaches from future closures that would have resulted if we waited for the other stairs to actually break. The Board felt that it was better for us to save money and get the full repair done than to wait for each stair to break.

We also wanted to let everyone know that we are working with RealManage to get a bid for new pool furniture. We have submitted the quantity of pieces to them and are waiting for the quote to be returned to us. The furniture that we are looking to purchase will be of higher quality than what currently exists at the pool and, if treated well, should last more than one season. We are also looking at getting quotes to repair the deck, but that has gone slower then anticipated since many companies are focusing on hail damage claims that showered in (pun intended) during the Spring. If you know of any companies that do deck work that the Board should consider for a quote, then please feel free to send those references to RealManage or Mario Morales (vpknollcreek@gmail.com).

Finally, we wanted to give a couple reminders regarding pool rules and usage. Pool access is only granted to residents in good standing with their dues. If you are current on your fees and are still experiencing issues with access, then please contact RealManage at 866-4-RealService so they can assist. Also, please adhere to the pool rules as posted and note that pool hours close at 10pm. We also have security cameras installed at the pool. In the event that you need the Board to review an incident from their feed, please contact RealManage so we can take the proper action.

Knollcreek Announces New Website!

Hi everyone,

I am Stuart Bankey, Secretary of the Knollcreek HOA Board of Directors. About a month and a half ago, I held some communication town hall meetings to get feedback from residents in the community on how they would like to receive information about things that are going on in the neighborhood. We had a good turn-out and received some really good feedback from those in attendance.

Using your feedback, we are making some changes in the way the Board communicates to everyone:

  1. We launched this website! We had a lot of folks say that they wanted more avenues for electronic communication. So, I partnered with a firm and built this site so you can see when the Board is meeting, get news about community-led events, etc. If you would like to make sure that your event is put on the calendar, would like to advertise an upcoming event, or would like to post announcement about something cool (your kid was accepted to a college, want volunteers for an upcoming Eagle Scout project, etc.) then shoot me an email at secknollcreek@gmail.com.
  2. The Board has instituted a Social Media Policy. As a result, Board members are no longer involved in Social Media channels that are aligned with the Association. We wanted to turn those over to let the residents have a place to communicate and work together without worrying about the Board being in those channels.
  3. We have created an FAQ section on the site to answer many of the questions that get sent to RealManage and the Board. If you see a question that is missing and would be helpful to everyone, then please let me know by sending me an email.

Finally, I know that the site isn’t perfect, but I wanted to launch it sooner than later so we could start getting information out quickly and allow residents to have a reliable place to find the information that they need. I’m always open to feedback and I hope that you enjoy using the site!


Stuart Bankey
Secretary, Knollcreek HOA

Progress Through Participation