Knollcreek Announces New Website!

Hi everyone,

This website was launched by Stuart Bankey during his time on the HOA Board back in 2016.  I believe this site has a great deal of potential in communicating community news and activities.  I wish to thank Stuart in making the effort to establish this website.  Unfortunately no one was able to step up to maintain this site after Stuart’s departure from the board.

There is an effort underway to update this information on this webpage and keep it fresh.  Your patience in this endeavor will be appreciated.

Community Garage Sale

Our Community Garage Sale events are held the first weekend in April and October of each year.  These dates coincide with nearby neighborhoods for maximum effect.  Our most recent Community Garage Sale event occurred on October 6, 2018.  The next event is scheduled for April 6, 2019.

If you want to take advantage of these events, you will need to  purchase a permit at an H-E-B store, online at the city’s website, or down at the city’s development office. Make sure to display the permit in a location where it can be easily seen.

October/November Newsletter

Happy Fall!

Fall is fixing to arrive and hopefully with cooler weather. The pool season is coming to a close at the end of October and the holidays are approaching rapidly. The Board wants to wish you all a safe Halloween and a Happy Thanksgiving!

We are currently expecting a table top replacement for one of the round tables that broke at the pool.  The tennis court has been resurfaced, entrance gate repaired, and the new net is up. The new backboard is on order and should be arriving soon. As per resident recommendation for pickle ball striping on the tennis court, the Board has approved it. The vendor will be adding it in the near future at no additional charge.  

The Board is looking at replacing all picnic tables in the pool area. The needs of the playground are still under review. The playground mulch should be arriving soon. We are continuing to evaluate the lighting issues at the entrances and drainage around the pool and park.

Our assessment schedule will change for the upcoming year 2018.  These will be due January 1, February 1, March 1 and April 1. We encourage prompt payment(s) to avoid a late fee and interest.  Real Manage will send out the official statement with the updated information. This will return us to our previous assessment schedule.

Regards,

The Knollcreek HOA Board

 

Community Survey is Live!

The HOA Community survey is now live! You can go to this link (https://goo.gl/forms/Ad6hMuroG7INHTKP2) between now and November 30th to complete the survey. This information helps the Board prioritize how funds are spent in the following year. (Hint: if you don’t want to type in that long URL, then you can go to www.knollcreekhoa.com and find it in the article titled “Community Survey is Live!”).

Assessment Changes

As mentioned in the opening letter, this year the schedule for assessments has changed to ensure that we can collect the fees needed to support the summer facilities maintenance earlier in the year. In 2018, the fees will be collected in January, February, March, and April compared to the 2017 schedule of January, April, July, and October. This will help us ensure that fees are collected before our heavy spending season in the Summer. Keep an eye out for the official statement from RealManage regarding the change in collections.

Daylight Savings Time Ends in November

It’s time to fall back! On Sunday, November 5, 2017 the sunrise and sunset will be about 1 hour earlier than the day before. Don’t forget to turn your clocks backward 1 hour (2:00am).

 

Seeking New Board and Committee Members

In case you didn’t know, our volunteer Board and committee members are comprised of homeowners in the neighborhood and each year we elect new members to fill expiring terms. We are also in need of more members to lead and assist in our Social and Citizen On Patrol (COP) committees.

There is great momentum in the community right now and YOU can be part of the great work being done! If you are passionate about our neighborhood, are interested in helping evaluate what repairs and improvements need to be addressed, and want to help increase community engagement and events, we invite you to run for the Board or to participate in the Social or COP Committees. Please contact our RealManage at knollcre@ciramail.com to express your interest.

 

 

UPCOMING EVENTS

HOA Board Meeting Schedule

All homeowners are welcome to attend the monthly meeting of our HOA Board of Directors. If you own your home, you should receive the agenda one week prior to the meeting via email. The Board meets at 7:00 PM on the 2nd Monday of every month. Mark you calendar and we hope to see you there! Meeting dates are October 9th, November 13th, and December 11th.

 

Why are there no scheduled events?

There are no scheduled events for the months of October and November. The previous organizer of those events is not available to head the committee and Board members are not allowed to sit on committees. We are looking for some residents who would be willing to head or volunteer some time for that committee to kick back up the fun community events we have seen in the past. If you are interested in being part of this committee, then please send an email to our Community Manager at RealManage by emailing KNOLLCRE@ciramail.com.

 

REMINDERS & TIPS

FAQs on Website

This is just a reminder that there is a Frequently Asked Questions (FAQ) page on the Knollcreek website (www.knollcreekhoa.com/faq). Here are a few examples of items asked to the Board and RealManage.

  1. Can we get more notice about Board meetings?
    A. The Board is working with RealManage to see how we can improve the notice for Board meetings. As a rule of thumb, Board meetings are always held at the pool house on the second Monday of every month, except for the May Annual Meeting. You can also go to the calendar section on the Knollcreek HOA website (www.knollcreekhoa.com) to find when the meeting will take place in any given month. Also, if you would like to get information through a preferred method, then make sure to take the community survey so we can include your feedback in our 2018 planning.
  2. What is the Architectural Change Committee (ACC) and where can I find the documents related home restrictions?
    A. The ACC is an association committee that reviews and approves/denies external change requests to homes and property. The ACC document can be found in the Resident Portal by navigating the following path: Community Information → Documents → Legal → General → Architectural Guideline Document.

 

COMMUNICATION & RESOURCES

Community Calendar & Event Requests

If you would like to make sure that your event is put on the calendar, would like to advertise an upcoming event, or would like to post announcement about something cool (your kid was accepted to a college, want volunteers for an upcoming Eagle Scout project, etc.) then email Stuart Bankey, our Secretary, at secknollcreek@gmail.com. Also, make sure to bookmark our HOA website for future reference: www.KnollcreekHOA.com.

 

Facebook & Next Door Keep You In Touch

Our community is growing and connecting daily on Facebook and Next Door, and we invite you to be a part. All residents (homeowners or renters) are invited to join our private Facebook group called Knollcreek Residents.  If you would like to be a part, find us on Facebook or email Haley Bankey at haleynbankey@gmail.com and she will help you out. Haley is volunteering as our social media administrator and loves bringing our residents closer together.

August/September Newsletter

Warm Summer Greetings and Salutations!

We’ve been working hard to keep our Knollcreek community, particular the pool area, well maintained and safe. Recently we replaced the chlorine pump and thanks to Aquatica, our pool vendor, they were able to install the replacement pump promptly, minimizing the amount of time the pool was to remain closed. The access codes to the pool keypad have been eliminated due to unauthorized users. The card access to the pool gate has been corrected from 9pm-10pm. Volunteers have been going to the pool more often to address rule violations in an effort to maintain a friendly family atmosphere. All pool users are expected to know pool rules and abide by them. We encourage people to use the trashcans located around the pool area and to keep all drinks and food away from the pool.

We have requested the repair of our wooden picnic tables. This will allow for a more enjoyable experience while visiting the amenities. The Board has approved the funds to resurface the tennis court. This will be scheduled in the near future. We are also looking at the needs of the playground area. All the lighting around the pool and park has been repaired. We are continuing to look at the lighting issues at the entrances and drainage around the pool and park.

We are currently seeking for member volunteers to head up the Social and COP committees. If you would like to volunteer please attend our next meeting. Without a Social committee social events will not occur.

The Board has 2 Director vacant positions. If you would like to fill a position, please attend the next Board meeting or let Misti Jacobs of Real Manage know so she can send you a nomination form. The Board meetings are the second Monday of every month at 7:00pm.

Thanks,
Knollcreek HOA Board

 

Pool Reminders

It’s great to see that we have had great attendance at the pool this summer, but RealManage and the Board have received reports of multiple incidents involving poor behavior and violations of the pool rules.

In order to keep the pool a fun and safe environment, please review these key rules with your household.

  • Alcohol and glass containers are PROHIBITED on pool grounds.
  • Food cannot be consumed in the pool.
  • Dispose of trash in the garbage cans.
  • Vulgar language and profanity is prohibited.
  • No more than 4 guests per household, unless it has been a party approved by the Board.
  • Minimum age to use the pool unescorted by an adult is 14.
  • No sports equipment, such as footballs, are allowed in the pool.

This is not an exhaustive list of pool rules. The rest can be found inside the pool house wall. Also, please note that the pool has security cameras installed.

 

New HEB to Open Soon!!!

The new HEB store at Bulverde and Classen is now open!. Now you won’t have to drive as far to buy cases of Topo Chico and barbequing supplies!

The new HEB will have the normal items (groceries, pharmacy, etc.) but it will also be piloting their new optical store and in-store BBQ restaurant…and yes…breakfast tacos will be sold in the restaurant’s drive through. They will also have curbside pickup for those of you who use it at other stores.

 

The New School Year is Here!

If you’re a parent like me, then you’re probably gearing up for one of the best times of year…when you can send the kids back to school. While it can be a relief for us, it can be difficult for your kiddos to get back into the swing of school. Here are some helpful tips that you may want to use to get them excited about the upcoming school year.

  1. Make back-to-school shopping a big deal. Getting the family excited for back-to-school shopping by using it as a stop in a family adventure day. You could make a stop to get the supplies, then do lunch, go clothes shopping, and end with a trip to the movie theatre. This will help break-up some of the “work” that goes into this task.
  2. Don’t sweat school supply outages. It’s fairly common for local stores to run out of supplies a few weeks before the start of the school year. Remember that you can normally order those items from e-retailers like Amazon or even from HEB.com or Walmart.com. Ordering online could save you some time and money instead of driving around trying to find a story with inventory.
  3. Start refreshing study habits. One of the most difficult things for students to do it get back into a habit of studying after spending the entire summer relaxing their brain. Work with your child to do some activities that will help them warm up their brains. These could  be something as simple as having them talk to you about an interesting article/book they have read or as complex as some math problems jog their memory in that subject.
  4. Food and rest are important! It’s easy for kids to burn their energy really quickly in the first few weeks of school. Make sure that your kids have plenty to eat and are getting enough rest. This will help with their transition back to a learning environment.
  5. Tackle homework as a family. This is a tip that can be a huge boost to a child’s performance at the beginning of the year, but it can also be challenging for the parent. Basically, sit down as a family to knock out homework for the first couple of weeks. For your child, having a resource immediately available can take a lot of the frustration out of getting back into the habit of homework. Parents, it may not be easy with everything we have going on, but it’s something simple that can make a big difference.

 

Seeking New Board and Committee Members

In case you didn’t know, our volunteer Board and committee members are comprised of homeowners in the neighborhood and each year we elect new members to fill expiring terms. We are also in need of more members to lead and assist in our Social and Citizen On Patrol (COP) committees.

There is great momentum in the community right now and YOU can be part of the great work being done! If you are passionate about our neighborhood, are interested in helping evaluate what repairs and improvements need to be addressed, and want to help increase community engagement and events, we invite you to run for the Board or to participate in the Social or COP Committees. Please contact our RealManage at knollcre@ciramail.com to express your interest.

 

UPCOMING EVENTS

HOA Board Meeting Schedule

All homeowners are welcome to attend the monthly meeting of our HOA Board of Directors. If you own your home, you should receive the agenda one week prior to the meeting via email. The Board meets at 7:00 PM on the 2nd Monday of every month. Mark you calendar and we hope to see you there! Meeting dates are August 14th, September 11th, October 9th, November 13th, and December 11th.

 

 

REMINDERS & TIPS

FAQs on Website

This is just a reminder that there is a Frequently Asked Questions (FAQ) page on the Knollcreek website (www.knollcreekhoa.com/faq). Here are a few examples of items asked to the Board and RealManage.

  1. Which Board members organize events in the neighborhood and how do we suggest ideas?
    A. Almost all of the events in the neighborhood are organized by residents in the community, not the Knollcreek Board of Directors. These are fellow members of the neighborhood that are putting in their time and energy into creating fun activities for us all to participate in. Normally, residents request funds from the Board to ensure that they aren’t paying for events out-of-pocket. We recommend getting clearance from the Board before requesting reimbursement to ensure that there are appropriate funds within the budget.
  2. Can the pool be reserved for parties? What amenities are included in that?
    A. The pool can be reserved for parties during the open pool season. Submit your request to RealManage for it to start the approval process. All regular amenities are included in the reservation, but residents will be required to bring their own coolers or other food storage containers and all guests are expected to follow the pool rules while in attendance.

 

 

COMMUNICATION & RESOURCES

Community Calendar & Event Requests

If you would like to make sure that your event is put on the calendar, would like to advertise an upcoming event, or would like to post announcement about something cool (your kid was accepted to a college, want volunteers for an upcoming Eagle Scout project, etc.) then email Stuart Bankey, our Secretary, at secknollcreek@gmail.com. Also, make sure to bookmark our HOA website for future reference: www.KnollcreekHOA.com.

 

Facebook & Next Door Keep You In Touch

Our community is growing and connecting daily on Facebook and Next Door, and we invite you to be a part. All residents (homeowners or renters) are invited to join our private Facebook group called Knollcreek Residents.  If you would like to be a part, find us on Facebook or email Haley Bankey at haleynbankey@gmail.com and she will help you out. Haley is volunteering as our social media administrator and loves bringing our residents closer together.

June/July Community Newsletter

Happy June everyone! With the kids out of school, the pool opening, and the arrival of new furniture, we hope all the swimmers are enjoying making a splash in our pool.

 

First off, we, the Board, would like to thank Michael Litwin, previous president/chairman and Sybille Quigtar, previous director of the Board, for their service. Their terms were up and they opted not to renew. We appreciate all the time, effort, and contributions they made into our community.
On May 13th, we held The Knollcreek Homeowner’s Association Annual Meeting. RealManage gave those in attendance an update on the financial standings of the Association. There was a general discussion and answers were provided to the questions that were brought up. There were no nominations for the open positions, currently leaving us with two vacancies. A subsequent meeting of the board was held for officer selections. Those results are in a later article in this newsletter. The Board also provided an update on the issue with the merger of associations discovered last year. For those that could not attend the meeting, that information is also provided in an article in this newsletter.
However, as the new President of the Board, allow me to introduce myself. My name is Olga Harrison and I have been living in Knollcreek since 1993. My background is in banking and I joined the board last year by filling in for a position and served as Treasurer.
More repairs and updates are a in progress during the coming months. We are currently looking into resurfacing the tennis courts, adding mulch to the playgrounds, and taking care of drainage and lighting issues.
I’m looking forward to working together to improve our community.
Sincerely,

Olga Harrison, President Knollcreek HOA

 

Board Officers for 2017-2018

As mentioned in the President’s letter, Sybille and Michael’s terms have expired as Board members, the Board held a meeting to reorganize their officer positions. The following are the officer assignments for 2017-2018.

President: Olga Harrison
Vice President: Mario Morales
Treasurer: Vacant (Stuart Bankey as Interim)
Secretary: Stuart Bankey
Director 1: Jeff Hamel
Director 2: Vacant

The HOA didn’t have anyone submit their name to RealManage prior to the meeting or step up for consideration during the event. As a result, we have TWO vacancies on the Knollcreek HOA Board of Directors. These openings will be filled by the Board in a regular monthly meeting and will be formalized by a community vote at the next Annual Meeting. If you are interested in placing your name forward for consideration for the Directorship or Treasurer role, then please contact RealManage at knollcre@ciramail.com. If you would like to discuss what each role entails and learn more about the duties as a member of the Board, then you can reach out to Stuart Bankey at secknollcreek@gmail.com.

 

Unification of the Associations

We received confirmation from the Secretary of State that the paperwork completed but not filed correctly during the initial merger of the Knollcreek and Knollcreek North Associations was accepted! We are just waiting on the certificate from the Secretary of State’s Office to have the official record.

A special note: While the associations have been merged, it does not mean that the Declaration of Covenants, Conditions, and Restrictions (DCC&Rs) have been merged too. This merger is just for the operational functions of the association. We understand that this can cause an improper violation letter to be sent from time-to-time if the inspector doesn’t confirm the DCC&R for an address. The Board is working with RealManage to prevent those from happening in the future.

If the community would like to merge the DCC&Rs, then it will require a formal process and a vote from at least 67% of the community. If you would like to see that effort, then please provide feedback to the Board via our Community Manager at RealManage.

 

New RealManage Point-of-Contact

This is just a reminder that we had a change in our RealManage Community Manager a few months ago. Misti Jacobs has taken over for Ivan Rivera for owning the relationship with Knollcreek. However, this does not change how residents submit issues or contact RealManage. You can still submit items through the RealManage portal, by emailing knollcre@ciramail.com, or by calling them at 1-866-4-RealService (866-473-2573).

Amenities Repairs/Improvements

In March, the Board approved the following repairs to Association property.

  • The Kiddie Pool had to be flushed and cleaned by our pool vendor. While it has lost a little bit of the surfacing on the bottom, the vendor felt it was safe enough to open until it can be repaired during the off season.
  • Received a quote for repairing the lighting in the tennis court and inside the pool area.
  • Received the new pool furniture!

 

The New Pool Furniture Has Arrived

The new pool furniture has arrived and we have disposed of the old items. We’d like to give a special thanks to Jeff Hamel, Renee Baker, Kate Puentes, Emma Vohwinkle, Ellie Vohwinkle, Martin Vohwinkle, and Jaden Mirlohi for helping unload and setup all the new pieces.

 

 

COMMUNITY CELEBRATIONS

There are no planned celebrations but we would like to congratulation all students for making it through another long school year!

 

 

UPCOMING EVENTS

HOA Board Meeting Schedule

All homeowners are welcome to attend the monthly meeting of our HOA Board of Directors. If you own your home, you should receive the agenda one week prior to the meeting via email. The Board meets at 7:00 PM on the 2nd Monday of every month. Mark you calendar and we hope to see you there! Meeting dates are June 12th, July 10th, August 14th, September 11th, October 9th, November 13th, and December 11th.

 

 

REMINDERS & TIPS

Pool Usage

Pool Hours
Monday: 2-10pm (Closed in the morning for cleaning)
Tuesday – Sunday: 5am-10pm
Note: the signs for hours at the pool are incorrect, but the Board is working with RealManage to get those updated.

Access to the Pool
All residents current on their HOA dues can access the pool using the keycard that was issued last summer. If you do not have a card, have lost it, or it does not work, then please contact RealManage so they can assist.

There were some individuals who had access to the pool using a PIN code. If you see anyone enter the pool using a PIN that is not a member of the Board or a vendor, then please report that event to RealManage immediately. Unauthorized access to the pool is an offensive can be escalated to the Police by the Board of Directors.

Disturbances in the Pool
Knollcreek is a diverse community with people ranging in all ages. It’s not uncommon to have local teens want to hangout at the pool during the summer. This is fine as long as EVERYONE obeys the rules of the pool. This includes no rough play, no glass or alcohol in the pool, and no profanity. The complete set of pool rules can be found on the interior wall of the pool house.

If you see an someone (or a group) that is breaking the rules of the pool, you have a right to ask them to stop. This will resolve the issue in most cases. If they continue to break the rules, then please contact RealManage with a detailed description of the issue and the individuals involved. You can also contact the San Antonio Police Department Non-Emergency line at (210) 207-8126.

Pool Parties
The pool can be used for parties, if you reserve it in the appropriate manner. To do so, email RealManage at Knollcre@ciramail.com with the date, number of people, and desired time of the event. RealManage will work with you and the Board to ensure approval and processing of the reservation fee.

 

It’s Spider Season

By Mothore – Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=6644459

The weather is heating up and we’ve seen some rain so it’s not uncommon to have a few new quests pop out of the ground this time of the year. The Texas Brown Tarantula is denizen of our neighborhood and will come out from it’s burrow when it gets wet. These spiders grow to have a 4-inch leg span and tend to live underground. These docile creatures feed on insects, such as crickets, grasshoppers, and cockroaches.

If you see one, it’s best to leave it alone so they can go about their business of being your pest control. Regardless of what you might think, their goal is not to harm you. If one is out of place, such as found a way into your house, then find a way to gently contain it until you can take it outside to a safe place.

FAQs on Website

This is just a reminder that there is a Frequently Asked Questions (FAQ) page on the Knollcreek website (www.knollcreekhoa.com/faq). Here are an example of one  of the items on the site:

Q. Why does the Board use the current communication strategy and how much does it cost for each channel? Why are Board members not active on social media?

A. The Board is leveraging different communication channels for specific purposes. Last year, the Board passed a social media policy banning current and future Board members from being members of Social Media Networks with any association to Knollcreek, such as Nextdoor and Facebook groups. This was performed under the advisement of our attorney. The website is maintained by the Secretary of the Board and is the official, digital channel for communication from the Board. The annual cost for the website is $250.

The newsletter is mailed out every two months and contains the same information that is posted more immediately on the website. The schedule for the newsletters is February/March, April/May, June/July, August/September, October/November, and December/January. The cost for each newsletter that goes out to the community is $250 (or $1,500 a year). Finally, emails are sent out by RealManage for required notifications, such as Board meetings, or at the special request of the Board of Directors when the Board feels it necessary to supplement mail and website communications. Each email outside of our contractual limit with RealManage cost the Association is $35.

 

COMMUNICATION & RESOURCES

Community Calendar & Event Requests

If you would like to make sure that your event is put on the calendar, would like to advertise an upcoming event, or would like to post announcement about something cool (your kid was accepted to a college, want volunteers for an upcoming Eagle Scout project, etc.) then email Stuart Bankey, our Secretary, at secknollcreek@gmail.com. Also, make sure to bookmark our HOA website for future reference: www.KnollcreekHOA.com.

 

Facebook & Next Door Keep You In Touch

Our community is growing and connecting daily on Facebook and Next Door, and we invite you to be a part. All residents (homeowners or renters) are invited to join our private Facebook group called Knollcreek Residents.  If you would like to be a part, find us on Facebook or email Haley Bankey at haleynbankey@gmail.com and she will help you out. Haley is volunteering as our social media administrator and loves bringing our residents closer together.

April/May Newsletter (2017)

Happy Spring! There are a lot of important events coming up over the next couple of months that the community needs to know about. These include the status of merging the associations, opening of the pool, and the election of new Board members. The details will be in separate sections within the newsletter, but we recommend that everyone review the content and take action.

Also, don’t forget that we update the site with information too. You can visit www.KnollcreekHOA.com to get the newsletter weeks before it comes in the mail, see digital reminders of special meetings that will be coming up, and visit the calendar of events for the community. We encourage you to provide the Board feedback and to continue to work with each other to improve the quality of our community!

Thanks,

Knollcreek HOA Board

 

 

Unification of the Associations

On April 2nd at 5 PM, the Board met in a special meeting to discuss the unification of the association. A second opinion of our situation verified the findings of the Association’s attorney confirming that our paperwork was filed properly in Bexar County but not at the state-level. Upon receiving this information, the Board passed a motion to proceed with unifying the Knollcreek and Knollcreek North Homeowner’s Associations at a special meeting later this year if we are rejected after submitting the initial filing in the correct manner. If we have the meeting,  it will likely be in May but the exact date is to be determined.

We are sure that there are a lot of questions pending on this manner. Once we know if the filing has been rejected, then we can start sending out information on future meetings and how the process of merging will impact the community. If they accept the paperwork, then can continue to operate in our present model. For timely updates, please check in regularly to the Knollcreek website (www.knollcreekhoa.com) for future updates.

 

New RealManage Point-of-Contact

There has been a recent change with our main point-of-contact at RealManage. Misti Jacbos will be taking over for Ivan Rivera for owning the relationship with Knollcreek. However, this does not change how residents submit issues or contact RealManage. You can still submit items through the RealManage portal, by emailing knollcre@ciramail.com, or by calling them at 1-866-4-RealService (866-473-2573).

Amenities Repairs/Improvements

In March, the Board approved the following repairs to Association property.

  • Receiving quotes for repairing the roof for the pool house and working with the insurance company to determine what kind of roof can be installed at a reasonable cost.
  • Requested quotes for repairing the surface of the tennis courts and net.
  • Approved buying new furniture for the pool. (More details below.)
  • Started to review the cost of upgrading the sidewalk in the park to poured concrete.

 

New Pool Furniture!!!

You all asked for it and the Board approved it. In the March Board meeting, the Board decided to invest in some sturdier, high-grade pool furniture to replace the plastic items at the pool. This includes multiple loungers, chairs, and tables. If treated well, these could last a good while between replacements.

The order has been placed with the vendor and it should be arriving sometime over the next few months. To save on some of the cost of the equipment, the Board opted to have them shipped unassembled. This is where YOU can help! Keep an eye out on the Knollcreek website (www.knollcrekhoa.com) to see when it arrives. We will have a session to assemble the new furniture and move it into the building. Keep the feedback coming in!

 

Seeking New Board Members

As we quickly approach our annual meeting in May, we are seeking individuals who are interested in serving on the Knollcreek HOA Board of Directors. Our volunteer Board is comprised of homeowners in the neighborhood and each year we elect new members to fill expiring terms.

There is great momentum in the community right now and YOU can be part of the great work being done! If you are passionate about our neighborhood, are interested in helping evaluate what repairs and improvements need to be addressed, and want to help increase community engagement and events, we invite you to run for the Board. Please contact our RealManage at knollcre@ciramail.com to express your interest.

COMMUNITY CELEBRATIONS

Community Garage Sale

Knollcreek had a great turnout for the Community Garage Sale event held on April 1st and 2nd. If you missed this event, then remember that we do this twice a year. The next community garage sale will be the first week in October, so mark your calendars now!

 

UPCOMING EVENTS

HOA Board Meeting Schedule

All homeowners are welcome to attend the monthly meeting of our HOA Board of Directors. If you own your home, you should receive the agenda one week prior to the meeting via email. The Board meets at 7:00 PM on the 2nd Monday of every month. Mark you calendar and we hope to see you there! Meeting dates are April 10th, May 13th (Annual Meeting), June 12th, July 10th, August 14th, September 11th, October 9th, November 13th, and December 11th.

 

Annual Meeting – May 13th

Our Annual Meeting will be taking place on Saturday May 13th at 12pm (Noon). During this meeting, we will be giving an update on the state of the community over the last year and be voting on the unification of the two Knollcreek Associations and electing new two Board Members. We will need a quorum of votes from residents in the Community, so please make sure to attend the meeting or send in your proxy ballot to cast your vote! If you are interested in running for the Board, then please email RealManage at knollcre@ciramail.com.

 

REMINDERS & TIPS

 

Pool Reminders

The other day, the Board was notified of a couple of teens using the pool before it was officially opened. It was an honest mistake, but it wouldn’t be a bad time to have a refresher of some of the hours and rules for pool use.

Pool Hours
Monday: 2-10pm (Closed in the morning for cleaning)
Tuesday – Sunday: 5am-10pm

Note: the signs for hours at the pool are incorrect, but the Board is working on getting those updated soon.

Other Important Items/Rules

  • There is not a lifeguard on duty, so swim at your own risk.
  • The minimum age to use the pool unattended is 14 years old.
  • No alcohol or glass containers are allowed in the pool.
  • There are security cameras monitoring the pool, so please adhere to the terms of use.

The complete set of pool rules can be found on the interior wall of the pool house.

 

FAQs on Website

This is just a reminder that there is a Frequently Asked Questions (FAQ) page on the Knollcreek website (www.knollcreekhoa.com/faq). Here are a few examples of items asked to the Board and RealManage.

Q. Where is the resident portal and how do I sign-up?
A. The Resident Portal is located at https://www.ciranet.com/ResidentPortal/. You can register for an account by selecting the “Don’t have an account?” link under the “Log In” button.

Q. How do I escalate neighborhood issues?
A. Please call 911 if you notice that someone is in urgent need of medical or police assistance. If it is not an urgent matter but the police are still needed, then you can call the San Antonio Police Department non-emergency line at 210-207-7273. If you notice an issue that needs to be addressed by our community management company (RealManage) or needs to be brought to the attention of the Board, then please submit those requests to RealManage at 866-4-RealService or knollcre@ciramail.com.

 

Potholes and Street Repairs

The community survey provided a good amount of feedback on the condition of the roads in the South side of the community. Unfortunately, the city owns road repairs so there is not much the Board can do on this matter. However, on April 11th one of the Board members is going to go through every street on the south side and submit repair requests for the damage in the road. We encourage everyone to do the same so we can get the city to take action on starting these repairs.

In case you aren’t familiar with how to submit a request, the city has posted many options for you to use on their website (http://www.sanantonio.gov/GetConnected/Services):

  • Call 311 at (210) 207-6000
  • Use their Mobile App (“San Antonio 311”)
  • Use Twitter to send a tweet to @SANANTONIO311
  • Or use their website

Don’t stop there though! The streets in the south are in pretty bad shape. You can also email our Councilman’s Office (Mike Gallagher-District 10) to send pictures and request action so local government will step up and fix the issue. You can find the information on how to contact him here: http://www.sanantonio.gov/Council/d10

Once again, thank you for bring this issue to the attention of the Board and we look forward to working with you to get this item resolved.

COMMUNICATION & RESOURCES

Community Calendar & Event Requests

If you would like to make sure that your event is put on the calendar, would like to advertise an upcoming event, or would like to post announcement about something cool (your kid was accepted to a college, want volunteers for an upcoming Eagle Scout project, etc.) then email Stuart Bankey, our Secretary, at secknollcreek@gmail.com. Also, make sure to bookmark our HOA website for future reference: www.KnollcreekHOA.com.

 

Facebook & Next Door Keep You In Touch

Our community is growing and connecting daily on Facebook and Next Door, and we invite you to be a part. All residents (homeowners or renters) are invited to join our private Facebook group called Knollcreek Residents.  If you would like to be a part, find us on Facebook or email Haley Bankey at haleynbankey@gmail.com and she will help you out. Haley is volunteering as our social media administrator and loves bringing our residents closer together.

March Special Meeting Announcement

Date of Notice: March 25, 2017 5:57 PM

Dear Knollcreek Homeowners:

Due to a delay in getting the email notice out with proper notice through email. The special meeting is now scheduled for later in the week. We apologize for the inconvenience.

NOTICE

The Knollcreek HOA Board of Directors will be meeting on Tuesday, 28 March 2017 at 6:00 PM. The meeting will be held inside the Knollcreek Community Pool located at 4102 Knollcreek Drive, San Antonio, TX 78250. For your convenience, we’ve included the agenda for your review.

Agenda

I. Establish Quorum
II. Merger Resolution
III. Vote for Merger Resolution
IV. Adjournment

Members may attend to observe the board meeting, and may have an opportunity to address the Board if time permits, however, this is not a homeowners meeting. Thank you and we look forward to seeing you!

Should you have any questions, please contact management at 866-473-2573.

Progress Through Participation