Category Archives: Article

Knollcreek Announces New Website!

Hi everyone,

This website was launched by Stuart Bankey during his time on the HOA Board back in 2016.  I believe this site has a great deal of potential in communicating community news and activities.  I wish to thank Stuart in making the effort to establish this website.  Unfortunately no one was able to step up to maintain this site after Stuart’s departure from the board.

There is an effort underway to update this information on this webpage and keep it fresh.  Your patience in this endeavor will be appreciated.

June/July Community Newsletter

Happy June everyone! With the kids out of school, the pool opening, and the arrival of new furniture, we hope all the swimmers are enjoying making a splash in our pool.

 

First off, we, the Board, would like to thank Michael Litwin, previous president/chairman and Sybille Quigtar, previous director of the Board, for their service. Their terms were up and they opted not to renew. We appreciate all the time, effort, and contributions they made into our community.
On May 13th, we held The Knollcreek Homeowner’s Association Annual Meeting. RealManage gave those in attendance an update on the financial standings of the Association. There was a general discussion and answers were provided to the questions that were brought up. There were no nominations for the open positions, currently leaving us with two vacancies. A subsequent meeting of the board was held for officer selections. Those results are in a later article in this newsletter. The Board also provided an update on the issue with the merger of associations discovered last year. For those that could not attend the meeting, that information is also provided in an article in this newsletter.
However, as the new President of the Board, allow me to introduce myself. My name is Olga Harrison and I have been living in Knollcreek since 1993. My background is in banking and I joined the board last year by filling in for a position and served as Treasurer.
More repairs and updates are a in progress during the coming months. We are currently looking into resurfacing the tennis courts, adding mulch to the playgrounds, and taking care of drainage and lighting issues.
I’m looking forward to working together to improve our community.
Sincerely,

Olga Harrison, President Knollcreek HOA

 

Board Officers for 2017-2018

As mentioned in the President’s letter, Sybille and Michael’s terms have expired as Board members, the Board held a meeting to reorganize their officer positions. The following are the officer assignments for 2017-2018.

President: Olga Harrison
Vice President: Mario Morales
Treasurer: Vacant (Stuart Bankey as Interim)
Secretary: Stuart Bankey
Director 1: Jeff Hamel
Director 2: Vacant

The HOA didn’t have anyone submit their name to RealManage prior to the meeting or step up for consideration during the event. As a result, we have TWO vacancies on the Knollcreek HOA Board of Directors. These openings will be filled by the Board in a regular monthly meeting and will be formalized by a community vote at the next Annual Meeting. If you are interested in placing your name forward for consideration for the Directorship or Treasurer role, then please contact RealManage at knollcre@ciramail.com. If you would like to discuss what each role entails and learn more about the duties as a member of the Board, then you can reach out to Stuart Bankey at secknollcreek@gmail.com.

 

Unification of the Associations

We received confirmation from the Secretary of State that the paperwork completed but not filed correctly during the initial merger of the Knollcreek and Knollcreek North Associations was accepted! We are just waiting on the certificate from the Secretary of State’s Office to have the official record.

A special note: While the associations have been merged, it does not mean that the Declaration of Covenants, Conditions, and Restrictions (DCC&Rs) have been merged too. This merger is just for the operational functions of the association. We understand that this can cause an improper violation letter to be sent from time-to-time if the inspector doesn’t confirm the DCC&R for an address. The Board is working with RealManage to prevent those from happening in the future.

If the community would like to merge the DCC&Rs, then it will require a formal process and a vote from at least 67% of the community. If you would like to see that effort, then please provide feedback to the Board via our Community Manager at RealManage.

 

New RealManage Point-of-Contact

This is just a reminder that we had a change in our RealManage Community Manager a few months ago. Misti Jacobs has taken over for Ivan Rivera for owning the relationship with Knollcreek. However, this does not change how residents submit issues or contact RealManage. You can still submit items through the RealManage portal, by emailing knollcre@ciramail.com, or by calling them at 1-866-4-RealService (866-473-2573).

Amenities Repairs/Improvements

In March, the Board approved the following repairs to Association property.

  • The Kiddie Pool had to be flushed and cleaned by our pool vendor. While it has lost a little bit of the surfacing on the bottom, the vendor felt it was safe enough to open until it can be repaired during the off season.
  • Received a quote for repairing the lighting in the tennis court and inside the pool area.
  • Received the new pool furniture!

 

The New Pool Furniture Has Arrived

The new pool furniture has arrived and we have disposed of the old items. We’d like to give a special thanks to Jeff Hamel, Renee Baker, Kate Puentes, Emma Vohwinkle, Ellie Vohwinkle, Martin Vohwinkle, and Jaden Mirlohi for helping unload and setup all the new pieces.

 

 

COMMUNITY CELEBRATIONS

There are no planned celebrations but we would like to congratulation all students for making it through another long school year!

 

 

UPCOMING EVENTS

HOA Board Meeting Schedule

All homeowners are welcome to attend the monthly meeting of our HOA Board of Directors. If you own your home, you should receive the agenda one week prior to the meeting via email. The Board meets at 7:00 PM on the 2nd Monday of every month. Mark you calendar and we hope to see you there! Meeting dates are June 12th, July 10th, August 14th, September 11th, October 9th, November 13th, and December 11th.

 

 

REMINDERS & TIPS

Pool Usage

Pool Hours
Monday: 2-10pm (Closed in the morning for cleaning)
Tuesday – Sunday: 5am-10pm
Note: the signs for hours at the pool are incorrect, but the Board is working with RealManage to get those updated.

Access to the Pool
All residents current on their HOA dues can access the pool using the keycard that was issued last summer. If you do not have a card, have lost it, or it does not work, then please contact RealManage so they can assist.

There were some individuals who had access to the pool using a PIN code. If you see anyone enter the pool using a PIN that is not a member of the Board or a vendor, then please report that event to RealManage immediately. Unauthorized access to the pool is an offensive can be escalated to the Police by the Board of Directors.

Disturbances in the Pool
Knollcreek is a diverse community with people ranging in all ages. It’s not uncommon to have local teens want to hangout at the pool during the summer. This is fine as long as EVERYONE obeys the rules of the pool. This includes no rough play, no glass or alcohol in the pool, and no profanity. The complete set of pool rules can be found on the interior wall of the pool house.

If you see an someone (or a group) that is breaking the rules of the pool, you have a right to ask them to stop. This will resolve the issue in most cases. If they continue to break the rules, then please contact RealManage with a detailed description of the issue and the individuals involved. You can also contact the San Antonio Police Department Non-Emergency line at (210) 207-8126.

Pool Parties
The pool can be used for parties, if you reserve it in the appropriate manner. To do so, email RealManage at Knollcre@ciramail.com with the date, number of people, and desired time of the event. RealManage will work with you and the Board to ensure approval and processing of the reservation fee.

 

It’s Spider Season

By Mothore – Own work, CC BY-SA 3.0, https://commons.wikimedia.org/w/index.php?curid=6644459

The weather is heating up and we’ve seen some rain so it’s not uncommon to have a few new quests pop out of the ground this time of the year. The Texas Brown Tarantula is denizen of our neighborhood and will come out from it’s burrow when it gets wet. These spiders grow to have a 4-inch leg span and tend to live underground. These docile creatures feed on insects, such as crickets, grasshoppers, and cockroaches.

If you see one, it’s best to leave it alone so they can go about their business of being your pest control. Regardless of what you might think, their goal is not to harm you. If one is out of place, such as found a way into your house, then find a way to gently contain it until you can take it outside to a safe place.

FAQs on Website

This is just a reminder that there is a Frequently Asked Questions (FAQ) page on the Knollcreek website (www.knollcreekhoa.com/faq). Here are an example of one  of the items on the site:

Q. Why does the Board use the current communication strategy and how much does it cost for each channel? Why are Board members not active on social media?

A. The Board is leveraging different communication channels for specific purposes. Last year, the Board passed a social media policy banning current and future Board members from being members of Social Media Networks with any association to Knollcreek, such as Nextdoor and Facebook groups. This was performed under the advisement of our attorney. The website is maintained by the Secretary of the Board and is the official, digital channel for communication from the Board. The annual cost for the website is $250.

The newsletter is mailed out every two months and contains the same information that is posted more immediately on the website. The schedule for the newsletters is February/March, April/May, June/July, August/September, October/November, and December/January. The cost for each newsletter that goes out to the community is $250 (or $1,500 a year). Finally, emails are sent out by RealManage for required notifications, such as Board meetings, or at the special request of the Board of Directors when the Board feels it necessary to supplement mail and website communications. Each email outside of our contractual limit with RealManage cost the Association is $35.

 

COMMUNICATION & RESOURCES

Community Calendar & Event Requests

If you would like to make sure that your event is put on the calendar, would like to advertise an upcoming event, or would like to post announcement about something cool (your kid was accepted to a college, want volunteers for an upcoming Eagle Scout project, etc.) then email Stuart Bankey, our Secretary, at secknollcreek@gmail.com. Also, make sure to bookmark our HOA website for future reference: www.KnollcreekHOA.com.

 

Facebook & Next Door Keep You In Touch

Our community is growing and connecting daily on Facebook and Next Door, and we invite you to be a part. All residents (homeowners or renters) are invited to join our private Facebook group called Knollcreek Residents.  If you would like to be a part, find us on Facebook or email Haley Bankey at haleynbankey@gmail.com and she will help you out. Haley is volunteering as our social media administrator and loves bringing our residents closer together.

April/May Newsletter (2017)

Happy Spring! There are a lot of important events coming up over the next couple of months that the community needs to know about. These include the status of merging the associations, opening of the pool, and the election of new Board members. The details will be in separate sections within the newsletter, but we recommend that everyone review the content and take action.

Also, don’t forget that we update the site with information too. You can visit www.KnollcreekHOA.com to get the newsletter weeks before it comes in the mail, see digital reminders of special meetings that will be coming up, and visit the calendar of events for the community. We encourage you to provide the Board feedback and to continue to work with each other to improve the quality of our community!

Thanks,

Knollcreek HOA Board

 

 

Unification of the Associations

On April 2nd at 5 PM, the Board met in a special meeting to discuss the unification of the association. A second opinion of our situation verified the findings of the Association’s attorney confirming that our paperwork was filed properly in Bexar County but not at the state-level. Upon receiving this information, the Board passed a motion to proceed with unifying the Knollcreek and Knollcreek North Homeowner’s Associations at a special meeting later this year if we are rejected after submitting the initial filing in the correct manner. If we have the meeting,  it will likely be in May but the exact date is to be determined.

We are sure that there are a lot of questions pending on this manner. Once we know if the filing has been rejected, then we can start sending out information on future meetings and how the process of merging will impact the community. If they accept the paperwork, then can continue to operate in our present model. For timely updates, please check in regularly to the Knollcreek website (www.knollcreekhoa.com) for future updates.

 

New RealManage Point-of-Contact

There has been a recent change with our main point-of-contact at RealManage. Misti Jacbos will be taking over for Ivan Rivera for owning the relationship with Knollcreek. However, this does not change how residents submit issues or contact RealManage. You can still submit items through the RealManage portal, by emailing knollcre@ciramail.com, or by calling them at 1-866-4-RealService (866-473-2573).

Amenities Repairs/Improvements

In March, the Board approved the following repairs to Association property.

  • Receiving quotes for repairing the roof for the pool house and working with the insurance company to determine what kind of roof can be installed at a reasonable cost.
  • Requested quotes for repairing the surface of the tennis courts and net.
  • Approved buying new furniture for the pool. (More details below.)
  • Started to review the cost of upgrading the sidewalk in the park to poured concrete.

 

New Pool Furniture!!!

You all asked for it and the Board approved it. In the March Board meeting, the Board decided to invest in some sturdier, high-grade pool furniture to replace the plastic items at the pool. This includes multiple loungers, chairs, and tables. If treated well, these could last a good while between replacements.

The order has been placed with the vendor and it should be arriving sometime over the next few months. To save on some of the cost of the equipment, the Board opted to have them shipped unassembled. This is where YOU can help! Keep an eye out on the Knollcreek website (www.knollcrekhoa.com) to see when it arrives. We will have a session to assemble the new furniture and move it into the building. Keep the feedback coming in!

 

Seeking New Board Members

As we quickly approach our annual meeting in May, we are seeking individuals who are interested in serving on the Knollcreek HOA Board of Directors. Our volunteer Board is comprised of homeowners in the neighborhood and each year we elect new members to fill expiring terms.

There is great momentum in the community right now and YOU can be part of the great work being done! If you are passionate about our neighborhood, are interested in helping evaluate what repairs and improvements need to be addressed, and want to help increase community engagement and events, we invite you to run for the Board. Please contact our RealManage at knollcre@ciramail.com to express your interest.

COMMUNITY CELEBRATIONS

Community Garage Sale

Knollcreek had a great turnout for the Community Garage Sale event held on April 1st and 2nd. If you missed this event, then remember that we do this twice a year. The next community garage sale will be the first week in October, so mark your calendars now!

 

UPCOMING EVENTS

HOA Board Meeting Schedule

All homeowners are welcome to attend the monthly meeting of our HOA Board of Directors. If you own your home, you should receive the agenda one week prior to the meeting via email. The Board meets at 7:00 PM on the 2nd Monday of every month. Mark you calendar and we hope to see you there! Meeting dates are April 10th, May 13th (Annual Meeting), June 12th, July 10th, August 14th, September 11th, October 9th, November 13th, and December 11th.

 

Annual Meeting – May 13th

Our Annual Meeting will be taking place on Saturday May 13th at 12pm (Noon). During this meeting, we will be giving an update on the state of the community over the last year and be voting on the unification of the two Knollcreek Associations and electing new two Board Members. We will need a quorum of votes from residents in the Community, so please make sure to attend the meeting or send in your proxy ballot to cast your vote! If you are interested in running for the Board, then please email RealManage at knollcre@ciramail.com.

 

REMINDERS & TIPS

 

Pool Reminders

The other day, the Board was notified of a couple of teens using the pool before it was officially opened. It was an honest mistake, but it wouldn’t be a bad time to have a refresher of some of the hours and rules for pool use.

Pool Hours
Monday: 2-10pm (Closed in the morning for cleaning)
Tuesday – Sunday: 5am-10pm

Note: the signs for hours at the pool are incorrect, but the Board is working on getting those updated soon.

Other Important Items/Rules

  • There is not a lifeguard on duty, so swim at your own risk.
  • The minimum age to use the pool unattended is 14 years old.
  • No alcohol or glass containers are allowed in the pool.
  • There are security cameras monitoring the pool, so please adhere to the terms of use.

The complete set of pool rules can be found on the interior wall of the pool house.

 

FAQs on Website

This is just a reminder that there is a Frequently Asked Questions (FAQ) page on the Knollcreek website (www.knollcreekhoa.com/faq). Here are a few examples of items asked to the Board and RealManage.

Q. Where is the resident portal and how do I sign-up?
A. The Resident Portal is located at https://www.ciranet.com/ResidentPortal/. You can register for an account by selecting the “Don’t have an account?” link under the “Log In” button.

Q. How do I escalate neighborhood issues?
A. Please call 911 if you notice that someone is in urgent need of medical or police assistance. If it is not an urgent matter but the police are still needed, then you can call the San Antonio Police Department non-emergency line at 210-207-7273. If you notice an issue that needs to be addressed by our community management company (RealManage) or needs to be brought to the attention of the Board, then please submit those requests to RealManage at 866-4-RealService or knollcre@ciramail.com.

 

Potholes and Street Repairs

The community survey provided a good amount of feedback on the condition of the roads in the South side of the community. Unfortunately, the city owns road repairs so there is not much the Board can do on this matter. However, on April 11th one of the Board members is going to go through every street on the south side and submit repair requests for the damage in the road. We encourage everyone to do the same so we can get the city to take action on starting these repairs.

In case you aren’t familiar with how to submit a request, the city has posted many options for you to use on their website (http://www.sanantonio.gov/GetConnected/Services):

  • Call 311 at (210) 207-6000
  • Use their Mobile App (“San Antonio 311”)
  • Use Twitter to send a tweet to @SANANTONIO311
  • Or use their website

Don’t stop there though! The streets in the south are in pretty bad shape. You can also email our Councilman’s Office (Mike Gallagher-District 10) to send pictures and request action so local government will step up and fix the issue. You can find the information on how to contact him here: http://www.sanantonio.gov/Council/d10

Once again, thank you for bring this issue to the attention of the Board and we look forward to working with you to get this item resolved.

COMMUNICATION & RESOURCES

Community Calendar & Event Requests

If you would like to make sure that your event is put on the calendar, would like to advertise an upcoming event, or would like to post announcement about something cool (your kid was accepted to a college, want volunteers for an upcoming Eagle Scout project, etc.) then email Stuart Bankey, our Secretary, at secknollcreek@gmail.com. Also, make sure to bookmark our HOA website for future reference: www.KnollcreekHOA.com.

 

Facebook & Next Door Keep You In Touch

Our community is growing and connecting daily on Facebook and Next Door, and we invite you to be a part. All residents (homeowners or renters) are invited to join our private Facebook group called Knollcreek Residents.  If you would like to be a part, find us on Facebook or email Haley Bankey at haleynbankey@gmail.com and she will help you out. Haley is volunteering as our social media administrator and loves bringing our residents closer together.

Community Newsletter (February/March 2017)

Happy February everyone! We hope that you enjoyed the holidays and the 3 days of Winter that we had this season.

First off, we would like to thank everyone who completed the Community Feedback Survey. We received a lot of great ideas/requests that we are going to be looking into as part of our annual planning. There is a section later in the newsletter that will go more in-depth about these items. Once the plan is complete, then we will make sure to post it on the website (www.KnollcreekHOA.com) so it is available to everyone who wants to review it.

Also, we wanted to remind everyone that our Annual Meeting will be taking place on Saturday, May 13th at 12pm (Noon). During this meeting, we will be giving an update on the state of the community over the last year and be voting on the unification of the two Knollcreek Associations and electing new Board Members. We will need a quorum of votes from residents in the Community, so please make sure to attend the meeting and cast your vote!

We are looking forward to 2017! We encourage you to provide the Board feedback and to continue to work with each other to improve the quality of our community!

Thanks,

Knollcreek HOA Board

Community Survey Results

The results from the 2016 Knollcreek Community survey are in! This article goes over the details of the survey and will review some of the recommendations that were made to the Board to improve the community. There is also a video walkthrough of this information if you would prefer that format instead: http://knollcreekhoa.com/2017/02/2016-knollcreek-community-survey-results/  

The Numbers

There were 46 respondents from the 544 households in Knollcreek. This means that approximately 8.5% of the association took the survey. At 95% confidence interval, this provided a sample with a 13.8% margin of error. 93.5% of the respondents owned a home in the neighborhood and it was their primary residence, 6.5% of the respondents were renters, and 0% of the results came from people who owned a home and rented it out to others.

The question “would you recommend that a friend or family member live in Knollcreek?” was a variant of the Net Promoter Score (NPS) question used in business to determine customer loyalty. The NPS scale ranges from -100 to 100 and our community scored a 7. A score of 80+ suggests a “world class” organization. Scoring groups are divided between “promoters”, “passives”, and “detractors.”

Sentiment and Themes

Across all groups, there was positive sentiment regarding the family friendliness of the neighborhood, location of the neighborhood, increase in community events, and improvement in communications. Negative sentiment items among all groups were communications from RealManage, lack of understanding into the plans and priorities of the Board, and residents who are not maintaining their properties to neighborhood standards.

Next, each group of respondents was reviewed for the top requests for community improvements. Promoters requested decorative fencing along the perimeter of the neighborhood (similar to Longs Creek), addressing mailbox theft, improvements to the pool and park areas, and improving the lighting in the park to improve night time security. Passive respondents requested repairs to the streets, Longs Creek-style fencing, pool improvement, more aggressive enforcement of the The Declaration of Covenants, Conditions and Restrictions (DCC&Rs; AKA “Property Bylaws”), and to address issues with RealManage. Detractor residents requested park improvements, better landscaping for community entrances and common areas, Longs Creek-style fencing, more aggressive enforcement of the DCC&Rs and improvements to the pool.

The following list of items are being sent to RealManage to provide preliminary estimates so the Board can prioritize incorporating them into a long term strategic plan for community improvement as our annual budgets are unable to do everything in one year. In no particular order:

  • Build Longs Creek-style fences along the perimeter of the neighborhood and around the homes on the main drive
  • New playground equipment, park benches, tables, dog stations, and grills.
  • Pool monitors
  • New pool furniture
  • Remodeling the bathroom at the pool
  • Heating the pool
  • Install vending machines at the pool
  • Paving the walkway in park
  • Install motion-sensor lighting in the park
  • Install lighting in the tennis courts
  • Resurface the tennis courts.
  • Install a half court basketball fixture in the tennis court.
  • Building a dog park.

Communications Feedback

Respondents preferred communication channels, in descending order, were email, the Knollcreek website (www.knollcreekhoa.com), traditional mail, social media, and physical bulletin board. Feedback to improve the website included adding the DCC&Rs to the site, email alerts for new items, more items in the FAQ, and posting summaries of Board meetings and the Board’s multi-year plan. Recommendations on improving Board communications included the creation and publication of summaries for the Board meetings, publication of the Board’s multi-year plan for the community, and improving the communications (content and timeliness) of items sent from RealManage.

Recommendations to the Board

There were a number of recommendations that were submitted to the Board for consideration as we move forward. The list of recommendations that was submitted:

  • Non-liability community improvements being considered for prioritization should seek to address Longs Creek-style fencing and pool improvements first since those affect all NPS groups. Park Improvements and enforcement of the DCC&Rs should be the next highest priority for the Board.
  • The Board needs to create a list of all items with quoted/estimated costs and place documents on the website. This includes items recommended by the residents as well as liabilities.
  • The Board should place meeting summaries on the website so people can understand actions that are going to be taken by the Board. These items will also be placed in the newsletter.
  • The different communication channels need to be defined with the type of content that is published in each channel, publication frequency, and the costs associated with using those channels.
  • Residents need to be educated on channel contribution models so they can understand how to contribute on their own and effectively use existing resources.
  • The Board needs to organize and create a 3 – 5 year plan for the community and publish this resource online via the website.
  • The plan needs to be revisited at least every year to make sure that established priorities continue to make sense.
  • Annual surveys (such as this one) are needed to collect feedback to drive board action.
  • Execute on an education series to inform the residents on how they can influence change and make their voices heard in the community.
  • The Board needs to make more frequent use of digital surveys when determining which items we need to take action on next (or to save for later) when the path is uncertain.
  • Educate the residents on how community events are planned, funded, and executed so more individuals will be empowered to run those on their own.
  • Designate funds into an “events pool” so more items can be sponsored by the Board.
  • The Board needs to create a list of items that they can directly execute on and gather information on resources that can be leveraged that go outside of their control.
  • The Board needs to educate residents on what items can be addressed by the Board and which items fall into the jurisdiction of the local or federal governments.

We hope that you found the results from the survey helpful as enlightening, and the Board would like to thank everyone who took the time to give their feedback. The Board will be working over the next couple of months to create a plan to execute on the feedback collected in the survey. If you have any questions regarding the survey, you can reach out to our Board Secretary Stuart Bankey at secknollcreek@gmail.com.

 

New FAQ Items from the Feedback Survey

The recent community survey provided some new questions to add to the FAQ section of the website. These answers will be adding to the website soon, but in the meantime we have answered them in this article:

Q: What can be done by the Board regarding the mailbox theft in the neighborhood?
A: Mailbox theft and vandalism is a Federal offense, as they are the property of the United States Government. It has been suggested to the Board that we request the Board, the Police, or the United States Postal Service install cameras to monitor the mailboxes. Unfortunately, the Board and Police cannot do so without infringing on personal property and creating a potential legal issue for the Association and homeowner. A member of the Board has reached out to the Postmaster to see if he can come to the neighborhood to discuss the issues with everyone, but we haven’t been able to get confirmation on a date for that meeting yet. We will continue to send out communications as we continue to arrange that meeting.

Q. Which Board members organize events in the neighborhood and how do we suggest ideas?
A. Almost all of the events in the neighborhood are organized by residents in the community, not the Knollcreek Board of Directors. These are fellow members of the neighborhood that are putting in their time and energy into creating fun activities for us all to participate in. Normally, residents request funds from the Board to ensure that they aren’t paying for events out-of-pocket. We recommend getting clearance from the Board before requesting reimbursement to ensure that there are appropriate funds within the budget.

Q. Can the DCC&Rs be added to the neighborhood website (www.knollcreekhoa.com)?
A. The Board is looking into ways these can be posted that is easy to find on the website. An announcement will be sent to all homeowners once these are posted.

Q. Why does the Board use the current communication strategy and how much does it cost for each channel? Why are Board members not active on social media?
A. The Board is leveraging different communication channels for specific purposes. Last year, the Board passed a social media policy banning current and future Board members from being members of Nextdoor and Facebook groups with any association to Knollcreek. This was performed under the advisement of our attorney. The website is maintained by the Secretary of the Board and is the official, digital channel for communication from the Board. The annual cost for the website is $250.

The newsletter is mailed out every two months and contains the same information that is posted more immediately on the website. The schedule for the newsletters is February/March, April/May, June/July, August/September, October/November, and December/January. The cost for each newsletter that goes out to the community is $250 (or $1,500 a year). Finally, emails are sent out by RealManage for required notifications, such as Board meetings, or at the special request of the Board of Directors when the Board feels it necessary to supplement mail and website communications. Each email outside of our contractual limit with RealManage cost the Association $35.   

Q. Can a brief summary of the board minutes be added to the website for those that cannot attend?
A. The best way for any resident to know what occurs at a Board meeting is to attend in person. This will allow you to ask questions and get clarification on any issues. We recognize that many of residents are unable to attend for many reason such as work schedules or childcare issues. The Board is looking into how we can generate a short summary of future Board meetings and have those items posted on the website within a couple days of the meeting.

Q. Can the board provide information about the details covered in executive session?
A. Due to their sensitive nature, items covered in Executive Session can only be discussed and reviewed by members of the Board of Directors.

Q. Where can we find the official board minutes?
A. The official minutes are approved in the month’s meeting after the session has taken place and uploaded into the Ciranet (RealManage) portal. For example, the January meeting minutes are approved at the February meeting and uploaded within 1 business week of that session. All homeowners have access to the RealManage portal and the link can be found on the HOA website.

Q. Can we get more notice about Board meetings?
A. The Board is working with RealManage to see how we can improve the notice for Board meetings. As a rule of thumb, Board meetings are always held at the pool house on the second Monday of every month, except for the May Annual Meeting. You can also go to the calendar section on the Knollcreek HOA website (www.knollcreekhoa.com) to find when the meeting will take place in any given month.

Q. What is the Board’s plan for community improvements?
A. The Board focuses on repairs that are liabilities for the Association first. Then we review improvements that will make the biggest impact on NPS groups and fall within our budget. We are working on creating a plan that addresses projects over time but we have not completed that planning at this time.

Q. What can the Board do if my neighbor is excessively loud or has a dog barking at all hours of the night?
A. The Board has little they can do in these matters. We can send a letter to the homeowner informing them that we have received a complaint, but the Board has no jurisdiction for enforcement. We recommend that you talk to your neighbor about the issue first. If they do not take action to remedy the problem, then call San Antonio Code Compliance so they can investigate the problem.

If you have any other questions that you would like to see on the FAQ section of the website (http://knollcreekhoa.com/faq/), then please email them to secknollcreek@gmail.com.

 

Amenities Repairs

In January, the Board approved the following repairs to Association property.

  • The electrical fixtures at the entry monument near Jung road were malfunctioning. This issue has been addressed by an electrician.
  • It was reported to the Board that the Kiddie Pool had a chip in the surface at the bottom. The Board approved the repair of the problem and it was completed on January 16th.

 

Airport Noise

Many of our residents have noticed a significant increase in the airport noise as compared to this time in previous years. An airport official who manages the noise complaint line said the following about the early morning flights we’ve been hearing:

  • We can expect an increase in air traffic over our neighborhood at least through early April, due to construction on another runway. Unfortunately this does include early morning shipping companies.
  • On mornings that are clear, the preferred route for the shipping companies goes over our neighborhood, so we can expect these 4am flights to continue. It won’t be every day, but many days.
  • If anyone else wants to talk to them and get more information, the officer provided his number (210-207-3471).

Hopefully by the summer we won’t have quite so many flights. Thank you to resident Katie Barbera for taking the time to call the airport and to report back what you found out!

 

Seeking New Board Members

As we quickly approach our annual meeting in April, we are seeking individuals who are interested in serving on the Knollcreek HOA Board of Directors. Our volunteer Board is comprised of homeowners in the neighborhood and each year we elect new members to fill expiring terms.

There is great momentum in the community right now and YOU can be part of the great work being done! If you are passionate about our neighborhood, are interested in helping evaluate what repairs and improvements need to be addressed, and want to help increase community engagement and events, we invite you to run for the Board. Please contact our RealManage at knollcre@ciramail.com to express your interest.

 

Parking and Community Guidelines

Over the last few months, the Board has been receiving a growing number of complaints regarding residents using the streets for permanent parking instead of their driveways. As a reminder, section 17 of the DCC&Rs states that “No automobile, truck, camper, motor home, mobile home, boat or other vehicle, trailer, machinery or equipment of any kind shall ever be parked on any lot or on any street right-of-way, easement or common area adjacent to any lot, except for temporary parking incident to the contemporaneous use of such object or as otherwise approved by the Board of Directors…”

Essentially, if you need to park your car in the street for a few hours, then you’re fine. However, the street is not a good solution for long-term parking. Since the complaints have been increasing, the Board made the decision in the February meeting to enforce this section of the DCC&Rs. Please submit a request to RealManage for Board consideration if you have a circumstance in which you cannot use your driveway and/or garage for storing your vehicle.

 

COMMUNITY CELEBRATIONS

Winter in the Park & Holidays

What a fun Holiday season! Thank you to everyone who helped make the Winter in the Park event so fun for our kiddos. The games, crafts, photo booth, and other activities were all planned by residents in our neighborhood and the children had a blast! Thank you to Nicole Nagle and her son, Renee Baker, Allison Rogers, Haley Bankey, Brandy Hamel, Katie Barbera, Cheryl Olivieri, Kirsten Northrup, and Mary Samplaski for making it happen!

Also, congratulations to Ray and Renee Baker for winning the Holiday Yard Decor Contest. Their extravagant painted wooden displays sparkled and made the evenings shine! They won a $50 giftcard to Target courtesy of our Board of Directors.

 

Bunco Christmas!

Our long-running Ladies’ Bunco Group celebrated the season with their annual Christmas party including a fun gift exchange. This group has been meeting monthly for almost 20 years and they are still going strong! Thanks for sharing the photo ladies!

 

UPCOMING EVENTS

HOA Board Meeting Schedule

All homeowners are welcome to attend the monthly meeting of our HOA Board of Directors. If you own your home, you should receive the agenda one week prior to the meeting via email. The Board meets at 7:00 PM on the 2nd Monday of every month. Mark you calendar and we hope to see you there! (Meeting dates: January 9th, February 13th, March. 13th, April 10th, May 13th, June 12th, July 10th, August 14th, September 11th, October 9th, November 13th, December 11th)

 

Spring Community Wide Garage Sale – April 1 & 2

The spring Community Wide Garage Sale will be the first full weekend of April. We will have signs posted along the main thoroughfares and the HOA will be purchasing a permit for the whole neighborhood again! Residents are encouraged to do some spring cleaning and have some fun.

 

Annual Meeting – May 13th

Our Annual Meeting will be taking place on Saturday May 13th at 12pm (Noon). During this meeting, we will be giving an update on the state of the community over the last year and be voting on the unification of the two Knollcreek Associations and electing new Board Members. We will need a quorum of votes from residents in the Community, so please make sure to attend the meeting or send in your proxy ballot to cast your vote!

 

Pool Opens – May 1

Our park and tennis courts are currently available year round, and with this mild winter, plenty of our residents are taking full advantage of this. Our park is open from dusk until dawn and we ask that residents leave after dark for safety reasons. Our tennis courts are available from 6:00 AM – 10:00 PM year round.

The pool opens for the season on Monday, May 1st, and residents will have their pool cards reactivated if they are current on association fees. New cards may be picked up at the RealManage offices. Pool hours of operation are Tuesday thru Sunday from 5:00 AM – 10:00 PM and Monday from 1:00 PM – 10:00 PM.

If you’re planning on having a pool party this summer, feel free to reserve your space today. The deck is ready for use, the baby pool has been repaired, and new pool furniture will be in place by May 1! Call RealManage to reserve the deck today!

 

REMINDERS & TIPS

Curb Appeal Can Mean Higher Property Value

Property values continue to rise across the city. If you want to take advantage of that opportunity, then here are a few simple things that you can do to increase your value.

  1. Make sure that you keep up with the maintenance of your yard and the exterior of your home. This also includes keeping yards free of clutter and properly storing trash cans and vehicles. Make sure to address the external repairs quickly so they do not become a much bigger problem later.  If you’re having a hard time with it on your own, then reach out to a neighbor or a company that can get those done for you.
  2. Reduce animal noise. Prospective homeowners don’t tend to favor neighborhoods that have a lot of barking dogs or fighting cats. If you own pets, then take steps to reduce their noise (especially at night). If your neighbor has some pets that are making a racket, then go over and talk to them so they understand the situation.
  3. Refresh the paint on your home. Adding a new coat of paint to the home, door, and trim can be an easy, cost-effective way to improve the value of your home. Neutral tones tend to have the best resale values when potential buyers are looking for a new place. As with any external improvements to your home, make sure to submit the proposed change to the ACC before going through with it to ensure that your colors align with the standards for the community.

Do these things really make a difference and why does it matter?
Yes, these small improvements can make a difference on the value of your home. Keeping up with your home shows pride in your investment and it has a large impact on a home’s resale value when everyone takes care of their property.

According to a recent study by Keep America Beautiful:

  • 93% of homeowners said a dirty neighborhood would lower the value of property in their eyes and would definitely influence their decision to buy.
  • 40% of homeowners said litter would reduce a home’s value to them by as much as 10% to 24%.
  • When speaking to Realtors, KAP said 55% of them believe litter reduces a property value by 9%.
  • 60% of property appraisers said if they saw litter they would decrease the value of a property.
  • According to the National Association of Home Builders, litter in a community reduces overall property prices by about 7%.
  • Noisy neighbors/pets or the presence of loose pets can lower home values as much as 5-10%.

I’ve tried to talk to my neighbor but they won’t take care of their property. What can the HOA do to help in this matter?

If the homeowner’s issue violates the DCC&Rs for the association, then the HOA can issue an official warning to the homeowner. If the problem persists, in some cases, the HOA can take the homeowner to court (at the owner’s expense) and put a lien on the home.

In the end, we are all trying to have a nice neighborhood and get the most out of our homes. Make sure to regularly talk with your neighbors and follow the ACC guidelines to ensure that we can continue to maintain the high standards of our community.

 

COMMUNICATION & RESOURCES

Community Calendar & Event Requests

If you would like to make sure that your event is put on the calendar, would like to advertise an upcoming event, or would like to post announcement about something cool (your kid was accepted to a college, want volunteers for an upcoming Eagle Scout project, etc.) then email Stuart Bankey, our Secretary, at secknollcreek@gmail.com. Also, make sure to bookmark our HOA website for future reference: www.KnollcreekHOA.com.

 

Facebook & Next Door Keep You In Touch

Our community is growing and connecting daily on Facebook and Next Door, and we invite you to be a part. All residents (homeowners or renters) are invited to join our private Facebook group called Knollcreek Residents.  If you would like to be a part, find us on Facebook or email Haley Bankey at haleynbankey@gmail.com and she will help you out. Haley is volunteering as our social media administrator and loves bringing our residents closer together.

Winter in the Park

Members of the Knollcreek community came together to throw a party in the park on Dec 10th. There were a lot of families out there playing together, enjoying hot chocolate, and other sweet treats. Here are some pics from the event:

img_3187img_3182img_3183img_3185

Special thanks to Nicole Nagle, Renee Baker, Alisson Gregory Rogers, Brandy Hamel, Katie Barbera, Cheryl Olivieri, Kirsten Northrup, Mary    Samplaski, and Haley Bankey for helping organize and run the event.

Community Newsletter (Dec. 2016/Jan. 2017)

Hello Everyone,

2016 is coming to an end and the Board is very optimistic about 2017. The Community has improved in many ways over the last year. The Board has stepped up in approving repairs to the grounds, new groups have popped up (such as the evening walking/running groups), and fellow residents have worked together over social media to organize community celebrations, such as the Halloween Parade and the Winter in the Park. We still have many ways where we can improve as a community but we have come a long way in a year!

Now to business. Earlier this year the Board discovered that the previous attempt to unify the two associations (Knollcreek and Knollcreek North) was not properly filed with the Secretary of State for Texas. When the issue was discovered, the Board, RealManage, and our Attorney began the process of unification and held townhall meetings to educate homeowners on the issue. Unfortunately, we quickly found that not all the records from the previous unification attempt had been transferred to RealManage from our previous management firm. As a result, the team working on the unification decided to postpone the project until we ensured that all the information was accounted for and a communication plan had been put into place.

At this time, the new date for the vote to unify Knollcreek and Knollcreek North will be during the April annual meeting. We understand that there was confusion about what happened with our first attempt to educate the residents on the issue. We are working to improve that as we unify the associations in 2017. At this time, there will be no issues with facilities usage as the two associations have a reciprocal agreement to act as a joint Board and share facilities with each other.

Community Celebrations

Hooray for Halloween!

1What a great turnout to our annual Halloween Parade!! We had over 50 children, plus all their fabulous moms and dads. The costumes looked awesome and it was so nice to see everyone come together. Thank you to those who made it happen, and thank you to everyone who came out and enjoyed the night.

We would also like to congratulate the winner of our Halloween Yard Decor contest. The winners were the residents at 4211 Knollpass for the flying witch and zombie graveyard! They won a $50 giftcard to Target. Your next chance it the Holiday Yard Contest going through the end of December.

img_3171Entrance Decorations

The Board purchased and hung decorations at the entrances off Classen and Jung. Take a look at them next you are out in the evening.

 

Upcoming Events

Holiday Yard Decor Contest

2As the air gets more crisp, and the December holidays get closer, we encourage all residents to participate in decorating their homes and yards in a festive way. Whether it’s to celebrate your faith or to enjoy some sparkling lights, yard decorations are great way to spread some holiday cheer. This year, our ACC will be selecting one winning yard for ‘best decorations’ to win a $50 Target gift card. It’s going to be a fabulous winter in Knollcreek!

Reminders & Tips

Winter Home Maintenance Reminders

3We all know our winters can be pretty mild compared to our northern neighbors, but that doesn’t mean there are some winter maintenance items that all homeowners and renters should consider:

  • Consider turning your ceiling fans to run clockwise to better distribute the warm air in your home.
  • Check your windows and doors for any cold drafts or improper sealing.
  • Check your gutters and remove any leaf or debris clogs that could cause back-ups and leaks.
  • Consider purchasing faucet shields to cover your outside faucets for the few times we’ll see a freeze this winter.
  • If you have a fireplace or chimney, make sure to get an annual inspection to get it ready for a warm fire.

Holiday/Winter Pet Safety

4The holidays are a crazy time of year, and we all have a lot on our minds. Take some time to make sure you have a safe and sound environment for the furry members of your household this winter season:

  • Stay well-stocked for all pet essentials (food, medicine, etc) in case the weather gets too bad to make an emergency run to the store.
  • Keep them warm: make sure that your household pets have cozy places to stay away from drafts and cold weather. Outdoor pets need well-insulated shelters with plenty of padding and blankets.
  • Plant poisons: many of the holiday plants we bring inside are poisonous to our pets. Keep them out of reach.
  • Holiday choking hazards: many of the small decorations we use can get lodged in a pets’ throat. Keep these decorations out of reach.
  • Microchipping and tags: as always make sure to have your pet microchipped or have tags. It’s easy for our furry friends to get out, and this will ensure they come home safe and sound.

New Year’s Fireworks – Just Don’t Do It

5New Year’s Eve is an exciting time. It’s a great opportunity to enjoy a fun evening with friends and family. To reminisce on the great moments of the year that is about to pass and to dream of the opportunities that lie within a new year as you count down the start of the new year.

Many folks also like to celebrate the New Year by lighting fireworks. However, San Antonio does not allow fireworks within the city limits. There are multiple firework safe areas around Bexar county that you can visit. Any of the firework retailers outside of town will be more than happy to share that information with you.

In the event that see someone lighting fireworks in the neighborhood, you can call SAPD to have them review the situation. Let’s be honest though, SAPD is slammed during New Year’s Eve and we should allow them to focus on the more serious offenses that pop-up. As good neighbors, let’s respect each other and obey city laws.

Finally, many pets are disturbed by the sound of fireworks. We recommend that you keep pets indoors or ensure that your fences are secure so they do not escape. You can also look into microchipping them so they can be identified if they escape. There is also a product you can find at some pet stores or Amazon called a “Thunder shirt” that helps calm pets during these kinds of events.

Communication & Resources

Feedback Survey – We Want to Hear From You

6Our Knollcreek HOA Board is busy looking at plans for next year, and we want to hear your feedback on repairs, events, and upgrades to our community. To take the survey visit http://knollcreekhoa.com/2016/12/2017-knollcreek-community-survey/.
Your opinion will help the board see a full perspective on the needs of the community and will help them in their planning. If you need to receive a hard-copy of the survey, please email our Board Secretary, Stuart Bankey, and secknollcreek@gmail.com.

Community Calendar & Event Requests

7If you would like to make sure that your event is put on the calendar, would like to advertise an upcoming event, or would like to post announcement about something cool (your kid was accepted to a college, want volunteers for an upcoming Eagle Scout project, etc.) then email Stuart Bankey, our Secretary, at secknollcreek@gmail.com. Also, make sure to bookmark our HOA website for future reference: www.KnollcreekHOA.com.

Facebook & Next Door Keep You In Touch

8Our community is growing and connecting daily on Facebook and Next Door, and we invite you to be a part. All residents (homeowners or renters) are invited to join our private Facebook group called Knollcreek Residents. If you would like to be a part, find us on Facebook or email Haley Bankey at haleynbankey@gmail.com and she will help you out. Haley is volunteering as our social media administrator and loves bringing our residents closer together.

Fall 2016 Communications Update

We Want Your Feedback!

Our Knollcreek HOA Board is busy looking at plans for next year.  Be on the lookout for an electronic community survey to be posted to this site that will allow you the chance to give feedback on repairs, events, and upgrades to our community.  Your feedback will help the Board see a full perspective on the needs of the community and will help them in their planning. If you need to receive a hard-copy of the survey, please email our Board Secretary, Stuart Bankey, and secknollcreek@gmail.com.

 

Build Community on Facebook and NextDoor

Our community is growing and connecting daily on Facebook and NextDoor, and we invite you to be a part. All residents (homeowners or renters) are invited to join our private Facebook group called Knollcreek Residents.  If you would like to be a part, find us on Facebook or email Haley Bankey at haleynbankey@gmail.com and she will help you out. Haley is volunteering as our social media administrator and loves bringing our residents closer together.

Please note: Earlier this year the Board instituted a Social Media Policy, and as a result, Board members are no longer involved in Social Media channels that are aligned with the Association. The Board wanted to turn those over to let the residents have a place to communicate and work together without worrying about the Board being in those channels.

October 2016 Community Maintenance/Repair Update

Deck Repair Update

The deck at the pool is open again! Thank you all for your patience as we made much needed repairs to the dry rot on the pool deck. As we mentioned last newsletter, we were unable to secure a repairman earlier in the summer due to the city-wide hail damage repairs. There are a few cosmetic issues that we are continuing to address, but the deck is open for use again.  

Please remember that if you would like to reserve the deck for a party, you should contact RealManage to reserve it. Details can be found on our HOA website: http://knollcreekhoa.com/faq/

 

Upcoming and Pending Maintenance Projects

The Board has been working on bids to repair some of the facilities around the neighborhood. Here is a quick list of some of the things that are being addressed:

  • The pool deck was repaired and reopened.
  • A proposal was approved for repairing the sprinkler system around the pool house.
  • Request for proposals (RFPs) are out to rebuild the retaining wall on the back side of the pool.
  • A RFP is out for refinishing the iron fence at the pool and gazebos along the median.
  • A RFP has been issued for repairing the sprinkler system for the islands on Knollcreek drive.
  • A RFP was sent for installing motion activated lights for the park area.

We plan on continuing to address repairs going into 2017. If you see that needs to be considered by the Board, then please contact RealManage so they can submit that request through the proper channels.

Fall 2016 Reminders and Tips

Parking Manners

We have a very active neighborhood with lots of residents using our sidewalks for exercise and walking. Please remember that all sidewalks must be kept clear of obstructions not just to be neighborly, but also by city ordinance. This also makes a big difference for families using strollers and for those who are mobility challenged. No cars can be parked in driveways in a way to extends past the sidewalk, and all other obstacles cannot be on sidewalks.

Please refer to the following city ordinances for specifics: 1) “Keeping sidewalks free from any defects and hazards or obstructions such as mailboxes, basketball hoops, parked cars, trash cans, shrubbery or fences. (Code of Ordinances, City of San Antonio, Sec. 29-11, and Sec. 6-1),” and 2) “It shall be unlawful for any person to park unused cars in any street or public place for more than twenty-four (24) hours or at any time for purposes of storage, washing, greasing or repairing such vehicle, (except repairs necessitated by an emergency) sale, or display of advertising signs or posters fixed to such vehicle, or any trailer, semi-trailer, or house trailer, not attached to a tractor or towing vehicle. (Sec. 19-169).” For more codes and restriction, please refer to the official site: https://www.municode.com/library/tx/san_antonio

 

Coyotes Spotted – Watch Your Pets

We have a large number of green belts running through our neighborhood and with that comes a lot of wildlife.  We recently received a couple of reports from residents who have witnessed  coyotes chasing deer during the night.  Please keep your pets safe, especially the small ones, and be aware. If you see an wild animal (non-dog or cat) that you feel could pose a threat to your family’s safety, then you can contact Wildlife Rescue & Rehabilitation, Inc. at 830.336.2725 or through their website (www.wildlife-rescue.org). Stray dogs and cats need to be reported to Animal Care Services by using their 3-1-1 service number.

 

Mailbox Theft

There have been a significant number of mailbox break in reported all around Knollcreek and the Greater San Antonio area. Authorities (Police and Post Office) have been notified, and news reports have reported that these thefts are ongoing.  If you suspect that your mailbox has been tampered with, or that your mail or package has been stolen, please alert the police department and post office right away! One thief has already been caught in our area, but there seem to be more, so please stay vigilant.