April/May Newsletter (2017)

Happy Spring! There are a lot of important events coming up over the next couple of months that the community needs to know about. These include the status of merging the associations, opening of the pool, and the election of new Board members. The details will be in separate sections within the newsletter, but we recommend that everyone review the content and take action.

Also, don’t forget that we update the site with information too. You can visit www.KnollcreekHOA.com to get the newsletter weeks before it comes in the mail, see digital reminders of special meetings that will be coming up, and visit the calendar of events for the community. We encourage you to provide the Board feedback and to continue to work with each other to improve the quality of our community!


Knollcreek HOA Board



Unification of the Associations

On April 2nd at 5 PM, the Board met in a special meeting to discuss the unification of the association. A second opinion of our situation verified the findings of the Association’s attorney confirming that our paperwork was filed properly in Bexar County but not at the state-level. Upon receiving this information, the Board passed a motion to proceed with unifying the Knollcreek and Knollcreek North Homeowner’s Associations at a special meeting later this year if we are rejected after submitting the initial filing in the correct manner. If we have the meeting,  it will likely be in May but the exact date is to be determined.

We are sure that there are a lot of questions pending on this manner. Once we know if the filing has been rejected, then we can start sending out information on future meetings and how the process of merging will impact the community. If they accept the paperwork, then can continue to operate in our present model. For timely updates, please check in regularly to the Knollcreek website (www.knollcreekhoa.com) for future updates.


New RealManage Point-of-Contact

There has been a recent change with our main point-of-contact at RealManage. Misti Jacbos will be taking over for Ivan Rivera for owning the relationship with Knollcreek. However, this does not change how residents submit issues or contact RealManage. You can still submit items through the RealManage portal, by emailing knollcre@ciramail.com, or by calling them at 1-866-4-RealService (866-473-2573).

Amenities Repairs/Improvements

In March, the Board approved the following repairs to Association property.

  • Receiving quotes for repairing the roof for the pool house and working with the insurance company to determine what kind of roof can be installed at a reasonable cost.
  • Requested quotes for repairing the surface of the tennis courts and net.
  • Approved buying new furniture for the pool. (More details below.)
  • Started to review the cost of upgrading the sidewalk in the park to poured concrete.


New Pool Furniture!!!

You all asked for it and the Board approved it. In the March Board meeting, the Board decided to invest in some sturdier, high-grade pool furniture to replace the plastic items at the pool. This includes multiple loungers, chairs, and tables. If treated well, these could last a good while between replacements.

The order has been placed with the vendor and it should be arriving sometime over the next few months. To save on some of the cost of the equipment, the Board opted to have them shipped unassembled. This is where YOU can help! Keep an eye out on the Knollcreek website (www.knollcrekhoa.com) to see when it arrives. We will have a session to assemble the new furniture and move it into the building. Keep the feedback coming in!


Seeking New Board Members

As we quickly approach our annual meeting in May, we are seeking individuals who are interested in serving on the Knollcreek HOA Board of Directors. Our volunteer Board is comprised of homeowners in the neighborhood and each year we elect new members to fill expiring terms.

There is great momentum in the community right now and YOU can be part of the great work being done! If you are passionate about our neighborhood, are interested in helping evaluate what repairs and improvements need to be addressed, and want to help increase community engagement and events, we invite you to run for the Board. Please contact our RealManage at knollcre@ciramail.com to express your interest.


Community Garage Sale

Knollcreek had a great turnout for the Community Garage Sale event held on April 1st and 2nd. If you missed this event, then remember that we do this twice a year. The next community garage sale will be the first week in October, so mark your calendars now!



HOA Board Meeting Schedule

All homeowners are welcome to attend the monthly meeting of our HOA Board of Directors. If you own your home, you should receive the agenda one week prior to the meeting via email. The Board meets at 7:00 PM on the 2nd Monday of every month. Mark you calendar and we hope to see you there! Meeting dates are April 10th, May 13th (Annual Meeting), June 12th, July 10th, August 14th, September 11th, October 9th, November 13th, and December 11th.


Annual Meeting – May 13th

Our Annual Meeting will be taking place on Saturday May 13th at 12pm (Noon). During this meeting, we will be giving an update on the state of the community over the last year and be voting on the unification of the two Knollcreek Associations and electing new two Board Members. We will need a quorum of votes from residents in the Community, so please make sure to attend the meeting or send in your proxy ballot to cast your vote! If you are interested in running for the Board, then please email RealManage at knollcre@ciramail.com.




Pool Reminders

The other day, the Board was notified of a couple of teens using the pool before it was officially opened. It was an honest mistake, but it wouldn’t be a bad time to have a refresher of some of the hours and rules for pool use.

Pool Hours
Monday: 2-10pm (Closed in the morning for cleaning)
Tuesday – Sunday: 5am-10pm

Note: the signs for hours at the pool are incorrect, but the Board is working on getting those updated soon.

Other Important Items/Rules

  • There is not a lifeguard on duty, so swim at your own risk.
  • The minimum age to use the pool unattended is 14 years old.
  • No alcohol or glass containers are allowed in the pool.
  • There are security cameras monitoring the pool, so please adhere to the terms of use.

The complete set of pool rules can be found on the interior wall of the pool house.


FAQs on Website

This is just a reminder that there is a Frequently Asked Questions (FAQ) page on the Knollcreek website (www.knollcreekhoa.com/faq). Here are a few examples of items asked to the Board and RealManage.

Q. Where is the resident portal and how do I sign-up?
A. The Resident Portal is located at https://www.ciranet.com/ResidentPortal/. You can register for an account by selecting the “Don’t have an account?” link under the “Log In” button.

Q. How do I escalate neighborhood issues?
A. Please call 911 if you notice that someone is in urgent need of medical or police assistance. If it is not an urgent matter but the police are still needed, then you can call the San Antonio Police Department non-emergency line at 210-207-7273. If you notice an issue that needs to be addressed by our community management company (RealManage) or needs to be brought to the attention of the Board, then please submit those requests to RealManage at 866-4-RealService or knollcre@ciramail.com.


Potholes and Street Repairs

The community survey provided a good amount of feedback on the condition of the roads in the South side of the community. Unfortunately, the city owns road repairs so there is not much the Board can do on this matter. However, on April 11th one of the Board members is going to go through every street on the south side and submit repair requests for the damage in the road. We encourage everyone to do the same so we can get the city to take action on starting these repairs.

In case you aren’t familiar with how to submit a request, the city has posted many options for you to use on their website (http://www.sanantonio.gov/GetConnected/Services):

  • Call 311 at (210) 207-6000
  • Use their Mobile App (“San Antonio 311”)
  • Use Twitter to send a tweet to @SANANTONIO311
  • Or use their website

Don’t stop there though! The streets in the south are in pretty bad shape. You can also email our Councilman’s Office (Mike Gallagher-District 10) to send pictures and request action so local government will step up and fix the issue. You can find the information on how to contact him here: http://www.sanantonio.gov/Council/d10

Once again, thank you for bring this issue to the attention of the Board and we look forward to working with you to get this item resolved.


Community Calendar & Event Requests

If you would like to make sure that your event is put on the calendar, would like to advertise an upcoming event, or would like to post announcement about something cool (your kid was accepted to a college, want volunteers for an upcoming Eagle Scout project, etc.) then email Stuart Bankey, our Secretary, at secknollcreek@gmail.com. Also, make sure to bookmark our HOA website for future reference: www.KnollcreekHOA.com.


Facebook & Next Door Keep You In Touch

Our community is growing and connecting daily on Facebook and Next Door, and we invite you to be a part. All residents (homeowners or renters) are invited to join our private Facebook group called Knollcreek Residents.  If you would like to be a part, find us on Facebook or email Haley Bankey at haleynbankey@gmail.com and she will help you out. Haley is volunteering as our social media administrator and loves bringing our residents closer together.